CityServeX Findhelp Database
Essential Platform Overview & Key Functions
CityServeX is not software company. We are a people company.
We put a person of "good will" next to a person "in need". The Xfactor in CityServeX is that we, like the Good Samaritan, walk beside a person from crisis to stabilization.
CityServeX uses the Findhelp database to connect people in need and the programs that serve them (with dignity and ease through a trusted guide)
CityServeX + Findhelp Platform Impact & Scale
Smart Program Search & Filtering
Search for programs on the CityServeX + Findhelp site using zip codes, keywords, or browse categories/subcategories.
Use dynamic filters for personal situations (age, military status) and program specifics (hours, language, income eligibility).
Claimed programs (marked with checkmarks) are actively maintained by organizations and preferred for referrals.
Nationwide network includes federal, state, county, municipal, and local resources.
Findhelp covers all 42,000+ ZIP codes with 950k+ program locations nationwide.
Quality Assurance: Human curation team manually reviews 95% of programs every 6 months using a 4-step verification process.
Top Search Categories: 65% of searches are for housing (30%), health (19%), and food(14%).
Key Platform Roles & Access
Three main user types on the CityServeX Findhelp platform:
Participants
(people looking for help)
Resource Coordinators
(staff helping participants)
Site Administrators
(managing users and site settings)
The platform offers both a Staff Site (login required, full features) and Community Site
(for self-service public access go to
cityservex.help).
The top-rated social care
technology platform
650+ customers including governments, health plans, health care systems, and educational institutions
Access help through in person via weekly calls or online at cityserx.support
Add new programs or suggest edits through Program Manager tool
Assessment & Intake Management
Use the CityServeX Intake Form for in-person events and Inquiry Forms for phone conversions. Assessments generate tailored search results based on participant responses using sophisticated filters. Track contact attempts and unflag participants once initial contact is made. Free and open platform ensures even vulnerable populations can access complete resource options.
Referral Types & Management
Two CityServeX referral Types:
Live Referrals
(sent directly to organizations
with consent required).
Logged Referrals
(documented locally without
sending to organizations).
Track all referrals in participant profiles with status updates, goals tracking, and team collaboration features. Platform prioritizes "Seekers First, Always" - protecting vulnerable populations with dignity.
Search for Resources
Visit: cityservex.help
Note: While you can search for resources on your own, CityServeX prefers to have a person walk beside you inthis journey. You don't have to search for resources all alone.
